Projects

Our work.

Automations, tool integrations, platforms and custom development: a few projects we have delivered, from the initial challenge to the result.

Home page of the Lamptwist B2B platform
B2B platformLarge project

Lamptwist B2B: the platform for lighting professionals

A catalogue at trade prices, quotes signed online and orders sent to the ERP automatically: the B2B platform of a Belgian online shop for design lighting.

Read the case study
OpenDesk: the ticket list and an open ticket
MigrationLarge project

Customer service: from Gorgias to OpenDesk, with no subscription

Lamptwist's customer service leaves an €8,500-a-year software for an open-source tool on its own server, with its whole history.

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Ecobilda: a building session page
PlatformLarge project

Ecobilda, the platform for volunteer building projects

An international platform that connects project hosts and volunteers around eco-building and permaculture.

Read the case study
AutomationMedium project

Price monitoring: competitors checked every night

A robot collects the prices of some forty resellers every night, and a portal lets brands watch the prices their products sell at.

Read the case study
Case studies

Each project in detail

B2B platformLarge project

Lamptwist B2B: the platform for lighting professionals

Lamptwist is a Belgian online shop for design lighting and furniture, with many trade customers: architects, interior designers, installers. Aurélien designed and built its B2B platform, from the catalogue to the order in Odoo.

Client
Lamptwist, design lighting e-commerce
Built by
Aurélien, developer at Lamptwist
Users
Over 1,200 registered companies
Tech stack
Custom developmentDjangoReactShopifyOdooAI assistant
Lamptwist B2B: the home page for professionals
Lamptwist B2B: the home page for professionals

The challenge

Professionals asked for their prices and quotes by email and phone. Each quote was prepared by hand, then typed again into the ERP once accepted. Discounts depended on each customer and had to be worked out every time.

The solution

A platform where professionals open an account (VAT number checked automatically), see the whole catalogue at their own price, prepare projects and quotes, and order. Their discount level changes by itself with their purchases over the last 12 months. They can also have their own client pay directly and earn a commission. On Lamptwist's side, the sales team builds custom quotes, the client signs them online, and the order lands in Odoo automatically, shipping and VAT included. An AI assistant answers on the chat: prices, stock, lead times, quote status.

The result

A sales channel open day and night for professionals, signed quotes with nothing typed twice, and a sales team that spends its time on projects rather than paperwork.

Quotes signed online, order created in OdooPrices by partner levelCommission and self-billingAutomatic VAT number checkShipping costs and currencies calculated automaticallyAI assistant on the chatMultilingual public site
275+brands in the catalogue
40,000+product references
0retyping between the signed quote and the ERP
Visit b2b.lamptwist.com
MigrationLarge project

Customer service: from Gorgias to OpenDesk, with no subscription

Lamptwist's customer service ran on Gorgias, an American subscription software. It was moved to OpenDesk, an open-source tool hosted on the company's own server, without losing a single ticket.

Client
Lamptwist, design lighting e-commerce
Before
Gorgias, €8,500 subscription a year
After
OpenDesk, open source, on their server
History moved
About 655,000 tickets since 2021
Tech stack
OpenDeskGoPostgreSQLGorgias APIGmailAircallAI assistant
The pipelineA migration with no downtime
  1. ImportThe whole history: tickets, messages, attachments
  2. SyncNew tickets follow every 5 minutes
  3. TestThe team works in OpenDesk, Gorgias still runs alongside
  4. SwitchGorgias stops, and so does the subscription

At no point did the team have to choose between the old tool and the new one.

OpenDesk: the AI assistant answers, then hands over to the team (demo data)
OpenDesk: the AI assistant answers, then hands over to the team (demo data)

The challenge

An €8,500 subscription a year, a price that grows with volume (close to 1,800 new tickets a day), and customer data stored with a foreign supplier. But the team knew Gorgias inside out: changing tools must not break anything.

The solution

OpenDesk installed on Lamptwist's server. An import that brings over the whole history, then a continuous sync during the test period. Mailboxes, the site chat, Instagram, Messenger and Aircall calls all arrive in one place. An AI assistant answers on the chat and hands over to a person when needed. Custom modules cover the team's own needs, and several improvements were contributed back to the open-source project.

The result

The same comfort for the team, with no subscription: only the hosting cost is left. The data stays in the company, and the tool evolves with its needs rather than a vendor's roadmap.

Full history movedEmail, chat, Instagram, Messenger, phoneAI assistant on the chatCustom modulesHosted on the company's serverContributions to the open-source project
€8,500of subscription saved every year
655,000tickets moved, since 2021
5 minsync interval during the test
PlatformLarge project

Ecobilda, the platform for volunteer building projects

An international platform to find, publish and join eco-building and permaculture projects. It is also the project that brought the two of us together around digital work.

Project
Our own project
Sector
Eco-building, permaculture
Languages
6 languages
Tech stack
Custom developmentNext.jsTypeScriptConvexWeb applicationMultilingual (6 languages)
Ecobilda: building sessions and the map
Ecobilda: building sessions and the map

The challenge

There was no global platform to easily find volunteer projects in natural building. Information was scattered across groups, forums and word of mouth.

The solution

A platform where hosts publish one or more dated building sessions, and volunteers apply based on what they want to learn. Applications, messaging between hosts and volunteers, alerts, shared experience reports and paid workshops are built in. A custom admin panel manages the whole platform, group emails included. After a first version, the platform was completely redesigned and relaunched.

The result

A free, multilingual platform, open to projects around the world, that brings people together around eco-building and helps them share knowledge.

Custom admin panelPublishing projects and building sessionsApplications and messagingExperience reportsPaid workshopsInterface in 6 languagesFree for hosts and volunteers
Visit ecobilda.org
AutomationMedium project

Price monitoring: competitors checked every night

For Lamptwist, a tool that collects competing resellers’ prices every night, and Pricy, a portal where supplier brands follow the prices of their products at every reseller.

Client
Lamptwist, design lighting e-commerce
Frequency
Every night
Resellers tracked
About forty, in several countries
Brand portal
Pricy, in 6 languages
Tech stack
PythonPlaywrightPostgreSQLDjangoReactSlack
The pipelineFrom the competitor’s site to the alert
  1. CollectEvery night, the resellers' product pages
  2. MatchThe right product and variant, by barcode
  3. HistoryDaily prices, by country
  4. AlertsAn email when a price drops below the minimum

Nobody compares prices by hand any more.

The challenge

Thousands of products, dozens of resellers in several countries, prices that change every day. Comparing them by hand was impossible, and brands wanted to know who sold below their minimum price.

The solution

A robot that visits the resellers' sites every night, picks the right method for each site, finds the exact variant by barcode or supplier reference, and would rather give no answer than a wrong one. The prices feed the product back office. Pricy, the brand portal, shows for each product the price at each reseller and in each country, the gap with the recommended price and the history, with one summary email a day.

The result

Competitor prices up to date every morning with no manual work, and brands that watch their resellers without a spreadsheet.

Automatic collection every nightExact variant by barcodeHistory over 7, 30 and 90 daysMinimum price alertsBrand portal in 6 languagesDaily summary in Slack